A session with Head of Commercial Projects at Retail Week Ascential, James Knowles

For our last podcast of the year, we revisit our September catch-up with James from Retail Week. With a unique insight into the retail market, we discuss the change in...

A session with Group Head of Customer at musicMagpie, Jonathan Beirne

Recorded in September 2020, we caught up with Jonathan to get his thoughts on how customer service offering has needed to adapt during the pandemic. Chatting to Andy H...

A session with Operations Director from Party Delights, Julia Dietz

Pandemic, peak and 2021 retail predictions. In this interview, Andy Hill (Sorted) has an honest chat with Julia about the state of CX, including: The people power behi...